I hope you read Listening 1 which are bad examples of listening

Here are some good examples of listening:

Actually hearing what is being said.
Understanding why they are saying it.
Wanting to help the person solve the dilemma (see my 'Problems' thought).
Accepting that the other person has strong feelings about their point of view.
Letting the other person finish what they are saying.
Reflecting.
Acknowledging that there may be middle ground between to polar opposites.

Basically, understand what the other person is saying. Listen not only with your ears but examine the content/context and body language of what is being communicated.